Contact us
Address
Jupiter Asset Management (Hong Kong) Limited
Suite 1706, Alexandra House,
18 Chater Road,
Central, Hong Kong
Jupiter Asset Management (Asia Pacific) Limited
Suite 1706, Alexandra House,
18 Chater Road,
Central, Hong Kong
General enquiry: (852) 3125 8111
Client services hotline: (852) 3125 8118
Fax: (852) 3125 8000
Client services email: hk.enquiry@jupiteram.com
Complaints
We take customer satisfaction seriously and aim to achieve a high level of customer service. If you are dissatisfied with the service we’ve provided, please submit any complaints to:
Citicorp Financial Services Limited
Citi Tower, One Bay East
83 Hoi Bun Road
Kwun Tong
Kowloon
Hong Kong
or email hkta.luxfund@citi.com and the Hong Kong Representative will respond to any enquiry or complaint.
Under the circumstances where performance related complaints are received, the Hong Kong Representative will forward the complaint to the Investment Manager, Jupiter Asset Management Limited, for a response.
The complaints handling policy established by Jupiter Unit Trust Managers Limited, the Management Company for the Jupiter Global Fund SICAV, may be requested by contacting the Hong Kong Representative, JPMorgan Chase Bank, N.A. Hong Kong Branch.
If your complaint is not dealt with to your satisfaction you may be able to refer it to the Financial Ombudsman Service:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: +44 20 7964 0500
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
For Jupiter Asset Management Series plc, please submit any complaints to:
Jupiter Asset Management (Asia Pacific) Limited (the ‘Hong Kong Representative’)
Suite 1706, Alexandra House,
18 Chater Road,
Central,
Hong Kong
or by telephone +852 3125 8111 or fax +852 3125 8000 or email hk.enquiry@jupiteram.com and the Hong Kong Representative will respond to any enquiry or complaint.
Alternatively, If you would like to submit a complaint about a Jupiter product, you may contact our designated complaint officer appointed by Jupiter Asset Management (Hong Kong) Limited and Jupiter Asset Management (Asia Pacific) Limited as according to the SFC’s requirement. The contact details of our complaints officer is specified in the SFC website here.