Contact

For sales enquiries please contact your relevant Sales contact or the Client services team:

Tel: 020 3817 1050
Email: clientservices@jupiteram.com

Customer Services for our fund ranges

For your protection, we record telephone calls and may use them for monitoring purposes.

UK domiciled fund range (Unit Trusts and OEICs)

General enquiries and Client services freephone (UK only): 0800 561 4000 

General enquiries Fax: 0800 561 4001

Email:
enquiries@jupiteronline.co.uk

Please note that we cannot accept dealing instructions or change of address by email. Email may not be a secure form of communication, therefore we advise against sending your personal account details by email.

Post:
Jupiter Customer Services Department
PO Box 10666
CHELMSFORD
CM99 2BG

Irish domiciled fund ranges JAMS (ICVC)

Telephone: 
+353 19006197  (distributors)
+353 19006198 (institutional*)

Fax:
+353 19008820

Email:
JupiterIREdistributor@bny.com (distributors)
JupiterIREinvestor@bny.com (institutional*)
rebatequeries@bnymellon.com (for rebate queries)

* Includes retail clients and IFAs

Mail:
BNY Mellon Fund Services (Ireland) Designated Activity Company
The Shipping Office
20-26 Sir John Rogerson’s Quay
Grand Canal Dock
Dublin 2
D02 Y049
Ireland

Jupiter Offshore fund ranges JGF and JIF (SICAV)

Telephone:    
+352 24524008 (distributors)
+352 24524009 (institutional*)

Fax: 
+352 24524160

Email:
JupiterLUXdistributor@bny.com (distributor)
JupiterLUXinvestor@bny.com (institutional*)
LUXMB-RetroCom@bnymellon.com

* Includes retail clients and IFAs

Mail:
The Bank of New York Mellon SA/NV, Luxembourg Branch
Vertigo Building
2-4 Rue Eugène Ruppert
L-2453 Luxembourg
Grand-Duchy of Luxembourg

Complaints

We take customer satisfaction seriously and aim to achieve a high level of customer service. If you are dissatisfied with the service we’ve provided, please contact us using the details above. Alternatively, for complaints about our unit trust range you can email us at complaints@jupiteronline.co.uk.

If your client is not satisfied with the way we’ve handled their complaint, they can refer it to the Financial Ombudsman Service:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4 567 or 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Please click here for the Unit Trust complaint handling procedure.

Please click here for the OEIC complaint handling procedure.