Contact

For sales enquiries please contact your relevant Sales contact or the Client services team:

Tel: 020 3817 1050
Email: clientservices@jupiteram.com

Customer Services for our fund ranges

For your protection, we record telephone calls and may use them for monitoring purposes.

UK domiciled fund range (Unit Trusts and OEICs)

General enquiries and Client services freephone (UK only): 0800 561 4000 

General enquiries Fax: 0800 561 4001

Email:
enquiries@jupiteronline.co.uk

Please note that we cannot accept dealing instructions or change of address by email. Email may not be a secure form of communication, therefore we advise against sending your personal account details by email.

Post:
Jupiter Customer Services Department
PO Box 10666
CHELMSFORD
CM99 2BG

Irish domiciled fund ranges JAMS (ICVC)

General enquiries: +353 1 622 4499
General enquiries fax: +353 1 622 4498

Email:

JAMTA@citi.com

Mail:
Jupiter Asset Management Series (JAMS)
C/O Citibank Europe Plc
1 North Wall Quay
Dublin 1
Ireland

Jupiter Offshore fund ranges JGF and JIF (SICAV)

General enquiries: +352 451414328

Email:
citiluxta.jupiter@citi.com

Mail:
Transfer Agency, The Jupiter Global Fund
Citibank Europe Plc Luxembourg branch
31 Z.A. Bourmicht
L-8070 Bertrange
Grand Duchy of Luxembourg

Complaints

We take customer satisfaction seriously and aim to achieve a high level of customer service. If you are dissatisfied with the service we’ve provided, please contact us using the details above. Alternatively, for complaints about our unit trust range you can email us at complaints@jupiteronline.co.uk.

If your client is not satisfied with the way we’ve handled their complaint, they can refer it to the Financial Ombudsman Service:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4 567 or 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Please click here for the unit trust complaint handling procedure.

Please click here for the OEIC complaint handling procedure.